Frequently Asked Questions

It starts with a simple online consultation and comprehensive lab work. Once we review your results, we design a personalized treatment plan and ship your medications directly to your door.

Yes. We connect you with US-licensed healthcare providers who review your medical history and symptoms. If appropriate, they write a prescription that is fulfilled by a licensed pharmacy. It is the same level of care you would receive in a doctor's office, just more convenient.

Yes. Our telemedicine platform allows us to provide the same level of personalized care as an in-person visit. We review your labs, discuss your symptoms, and adjust your treatment plan — all from the comfort of your home.

We serve patients in all 50 states through our telemedicine platform. Your medications are shipped directly to your home regardless of location.

We don't bill insurance directly, but we provide superbills that you can submit to your insurance provider for potential reimbursement. Many of our patients find our pricing competitive with insurance copays.

Yes, most of our treatments are eligible for HSA/FSA reimbursement. We provide itemized receipts that you can submit to your benefits administrator.

Yes, you can pause or cancel your treatment plan at any time through your account dashboard. There are no long-term contracts or hidden fees.

Most patients begin noticing improvements within 2-4 weeks of starting treatment, with full benefits typically realized within 2-3 months. Results vary based on the individual and treatment type.

Absolutely. All shipments arrive in plain, unbranded packaging. There is no indication of the contents or the sender on the outside of the box.

Once your provider approves your prescription, your order is typically processed by the pharmacy within 24 hours. Shipping usually takes 2-3 business days.