Privacy Policy

Last updated: April 2026

Integrative & Age Management Medicine, PLLC (“IAM,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, share, and protect your information when you use our services.

Information We Collect

We collect the following categories of information:

  • Identity information: name, email address, phone number, date of birth, and photo ID for identity verification.
  • Health information: medical history, current symptoms, medications, laboratory results, and other clinical data you provide or that is generated through your care.
  • Payment information: credit and debit card details processed securely through Stripe. We do not store full card numbers.
  • Communications: messages, emails, and other correspondence you send to us.
  • Device & usage information: IP address, browser type, operating system, and pages visited on our website and patient portal.

How We Use Your Information

We use your information to:

  • Provide, manage, and coordinate your medical treatment and care.
  • Process payments and maintain billing records.
  • Coordinate with pharmacies and laboratories on your behalf.
  • Communicate with you about appointments, prescriptions, and your care plan.
  • Comply with applicable laws, regulations, and legal obligations.
  • Conduct aggregate, de-identified analysis to improve the quality of our services.

HIPAA Compliance

Your protected health information (“PHI”) is handled in accordance with the Health Insurance Portability & Accountability Act (“HIPAA”) and applicable state health privacy laws. A full Notice of Privacy Practices is available upon request by contacting us at [email protected].

Use of AI & Automated Processing

IAM uses artificial intelligence and automated tools to support administrative tasks, clinical decision support, and document processing. Examples include scheduling assistance, preliminary lab result review, and drafting of care communications. All treatment decisions, prescriptions, and clinical judgments are made exclusively by Dr. William Blackshear or licensed clinical staff. Human oversight is maintained at all times over any AI-assisted process that affects your care.

Information Sharing

We share your information only as necessary to provide your care and operate our practice:

  • Dr. William Blackshear and IAM clinical and administrative staff involved in your care.
  • Compounding pharmacies and clinical laboratories that fulfill your prescriptions and lab orders.
  • Stripe, our payment processor, for billing and fraud prevention.
  • Government authorities or law enforcement as required by law, court order, or legal process.

We do not sell your personal or health information to any third party.

Data Security

We implement encryption in transit and at rest, access controls, and other technical and organizational safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain health information for a minimum of seven (7) years from the date of your last visit or as otherwise required by applicable law. Payment records are retained as required for tax and legal compliance purposes.

Your Rights

You have the right to:

  • Access a copy of your personal and health information we hold.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to our legal retention obligations.
  • Opt out of marketing communications at any time.
  • Receive a portable copy of your medical records.
  • Receive notification in the event of a breach of your unsecured protected health information.

To exercise any of these rights, contact us at [email protected].

Illinois Residents

IAM acknowledges the Illinois Biometric Information Privacy Act (“BIPA”). We do not collect biometric identifiers or biometric information such as fingerprints, retina scans, or facial geometry from our patients or website visitors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by email. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

Contact

For questions or concerns about this Privacy Policy or our privacy practices, contact us at [email protected].